ÉLONÉVA RITUALS — TERMS OF SERVICE & LEGAL GOVERNANCE
1. General Provisions and Governance
Welcome to ÉLONÉVA Rituals (elonevaofficial.com). By accessing, browsing, or purchasing from our digital platform, you agree to be bound by these Terms of Service, along with all applicable laws and regulations. These terms apply to all visitors, clients, and users of the platform.
2. Medical Disclaimer and Health Notice
ÉLONÉVA Rituals offers botanical formulations and ritual accessories intended exclusively for cosmetic, sensory, and personal wellness use. Our formulations are not intended to diagnose, treat, cure, or prevent any disease or medical condition. No statement made across our digital platforms, communications, or product materials has been evaluated by the Food and Drug Administration or any other health authority. Our products are not a substitute for professional medical advice, diagnosis, or treatment.
3. Individual Sensitivities and Allergic Reactions
ÉLONÉVA is not liable for individual sensitivities, allergic reactions, or adverse responses to natural ingredients. Customers are responsible for thoroughly reviewing all listed ingredients prior to purchase and application. We strongly advise performing a patch test on a small area of skin before full use. Discontinue use immediately if irritation occurs, and consult a physician if necessary.
4. Natural Botanical Variations
Our products are formulated using unrefined, wild-harvested botanicals sourced across South America. Natural variations in color, texture, viscosity, or aroma are inherent to wild botanical ingredients and reflect seasonal environmental conditions. These natural shifts do not constitute product defects and are not eligible for refund, return, or replacement.
5. Product Care, Storage, and Misuse
To preserve the structural integrity of our natural formulations, products must be stored in a cool, dry environment away from direct sunlight, humidity, and extreme heat. Products damaged due to improper storage, exposure to high temperatures or moisture, or misuse after delivery are not eligible for refund, return, or replacement.
6. Right to Refuse Service and Order Cancellation
ÉLONÉVA reserves the right to refuse service, cancel orders, limit order quantities, or terminate accounts at our sole discretion. This includes, without limitation, instances where individuals abuse our policies, attempt unauthorized commercial resale, or engage in fraudulent or abusive activity.
7. Fraud Prevention and Security Verification
All orders placed through our platform are subject to automated and manual security verification. ÉLONÉVA reserves the right to request additional verification documentation to prevent fraud. We reserve the right to cancel any order that fails security checks or raises risk flags during payment processing.
8. International Customs, Duties, and Taxes
For international shipments, the recipient is considered the importer of record and must comply with all laws and regulations of the destination country. International orders may be subject to import taxes, customs duties, and fees levied by the destination country once the shipment arrives. International customers are fully responsible for all customs duties, import taxes, and administrative fees. ÉLONÉVA is not liable for transit delays caused by customs clearance processes or local postal inspections.
9. Force Majeure
ÉLONÉVA is not liable for delays, failure in performance, or service interruptions resulting directly or indirectly from acts of nature, weather events, natural disasters, pandemics, transportation disruptions, carrier delays, labor strikes, government actions, or any other events beyond our reasonable control.
